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Voice Analytics Market Size will grow $1,597 million by 2024 at CAGR of 19.4% from 2019
(Telecom-NewsWire.Net, August 05, 2019 ) According to a market research report "Voice Analytics Market by Component (Solution and Services), Application (Sentiment Analysis, Sales and Marketing Management, and Call Monitoring), Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2024", published by MarketsandMarkets, The voice analytics market size is expected to grow from USD 657 million in 2019 to USD 1,597 million by 2024, at a Compound Annual Growth Rate (CAGR) of 19.4% during the forecast period.

The key factors driving the voice analytics market include growing need to extract insights from customer interactions, rising demand to monitor agent performance.

Browse and in-depth TOC on “Voice Analytics Market”
63 - Tables
37 - Figures
140 - Pages

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Sales and marketing management application segment to hold the largest market size during the forecast period

Voice analytics solution helps sales and marketing teams in the organization to implement best sales and marketing practices, such as best offers to target customers; and establishing a standard governance process for sales and marketing data. The sales performance management application lets companies improve their overall sales performance and operational efficiencies with a proper understanding of the incentive and compensation plans, and smarter administration of training programs along with performance monitoring metrics.

Services segment to grow at a higher CAGR during the forecast period

Based on components, the voice analytics market is segmented into solution and services. The services segment is expected to grow at a higher CAGR during the forecast period. Professional services and managed services help enterprises in building successful client relationships by continuously supporting them through their business tenure. Support and maintenance services help organizations understand the changing business conditions, client insights, market trends, or service inconveniences and help in the creation of corporate branding and marketing campaigns.

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North America to account for the largest market size during the forecast period

North America is expected to account for the largest market size in the overall voice analytics market during the forecast period. This region houses some of the major vendors, such as Verint, Avaya, ThoughtSpot, and RankMiner. These players have their headquarters and direct sales offices in the region.

Some of the major solution providers of voice analytics market are Verint Systems (US), NICE (Israel), Avaya (US), ThoughtSpot (US), Uniphore (India), Calabrio (US), Talkdesk (US), RankMiner (US), VoiceBase (US), Beyond Verbal (Israel), VoiceSense (Israel), SESTEK (Turkey), audEERING (Germany), Invoca (US), and Xdroid (Hungary). The study includes an in-depth competitive analysis of these key players in the voice analytics market with their company profiles, recent developments, and key market strategies.

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MarketsandMarkets™ provides quantified B2B research on 30,000 high growth niche opportunities/threats which will impact 70% to 80% of worldwide companies’ revenues. Currently servicing 7500 customers worldwide including 80% of global Fortune 1000 companies as clients. Almost 75,000 top officers across eight industries worldwide approach MarketsandMarkets™ for their painpoints around revenues decisions.

Our 850 fulltime analyst and SMEs at MarketsandMarkets™ are tracking global high growth markets following the "Growth Engagement Model – GEM". The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write "Attack, avoid and defend" strategies, identify sources of incremental revenues for both the company and its competitors. MarketsandMarkets™ now coming up with 1,500 MicroQuadrants (Positioning top players across leaders, emerging companies, innovators, strategic players) annually in high growth emerging segments. MarketsandMarkets™ is determined to benefit more than 10,000 companies this year for their revenue planning and help them take their innovations/disruptions early to the market by providing them research ahead of the curve.

MarketsandMarkets’s flagship competitive intelligence and market research platform, "Knowledgestore" connects over 200,000 markets and entire value chains for deeper understanding of the unmet insights along with market sizing and forecasts of niche markets.


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Mr. Shelly Singh

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raviraj.tak@marketsandmarkets.com

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