Growing IT infrastructure of enterprises and growing number of compliances are the driving factors for managed services market. Moreover, increase in the adoption rate of cloud deployment among Small and Medium-sized Enterprises (SMEs), have led to the adoption of managed services.
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Telecom and IT vertical is expected to contribute to the largest market share during the forecast period
Telecom industry has seen a substantial rise in the past few years following the rapid technological development in the field of ICT. Telecom operators need to innovate to retain customers in the competitive market and tap new markets to expand. To increase the focus on innovation and efficiency, the operators outsource their IT infrastructure, and business needs to managed service providers. Managed service providers handle the telecom operator needs by leveraging them to focus on the core competencies to innovate products, improve service, and extend the reach of business models. Partnering with MSPs, benefit the operators by assigning staff for the strategic operations, gain more efficient network that leverages both network infrastructure and the data center, keep pace with latest advancements in technology, and develop and deploy new services more rapidly. Managed services in the IT industry has seen an increasing trend following the competition in the market. The enterprises outsource their IT needs such as IT infrastructure, network, security, mobility, and communication needs to the MSPs so as to focus on their core competencies and increase their efficiency.
The SMEs segment for managed services is expected to grow at the highest CAGR during the forecast period.
SMEs have been the slow adopters of managed services in the current market scenario. However, with increasing emphasis on adoption of advanced IT technologies and demand for secure IT infrastructure, SMEs are expected to adopt managed services at a fast rate over the coming years. SMEs face challenges such as budget constraints, labor costs, and expertise to manage advanced IT infrastructure and technologies, and cyber security risks. Managed services facilitate SMEs by providing expert assurance to manage and monitor network security, IT infrastructure, and disaster recovery.
Rapid adoption of managed services due to a strong and well-established economy makes North America the largest market in terms of global share
North America is the largest contributor to the managed services market among all other regions. The top countries contributing to the managed services market in North America include the US and Canada, out of which about three-fourths of the market share is contributed by the US. The North American market provides a suitable environment for startups and SMBs in terms of government regulations and compliance. Owing to this, enterprises are growing rapidly and have heavy demand for managed services. Therefore, the North American market has the highest market share in the managed services space. Many European companies such as Capgemini and Atos have acquired significant IT service operations in the US and are expanding significantly in the North American region.
The major vendors in the managed services market include IBM (US), Cisco (US), Accenture (Ireland), Fujitsu (Japan), Atos (France), Tata Consultancy Services (India), Wipro (India), Huawei (China), HCL (India), Ericsson (Sweden), Nokia Networks (Finland), DXC Technology (US), Dimension Data (South Africa), Unisys (US), and Netmagic (An NTT Communications Company) (India).
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