(Telecom-NewsWire.Net, June 14, 2018 ) The study presented here based on a report by Envision Inteligence (EI) titled “Global UCaaS- Unified Communication as a Service in the Retail Market: By Components (Internet Telephony, Unified Communications, VOIP, and Conferencing); By Size (Small & Medium Enterprises and Large Enterprises); & By Geography - Trends & Forecast (2018-2024)”. According to the report, the global UCaaS- unified communication as-a-service market was valued at $XXBillion in 2017 and is projected to expand at a CAGR of 14.12% during 2018 to 2024 to reach $44.88Billion.
UnifiedCommunication is a cloud-based delivery service for numerous real-time communication tools like video conference, sharing data, speech recognition, SMS and so on. Unified Communication as a service is providing flexibility, interactive voice response, contact centre capabilities and customer management which help customers to use communications platform as a service and application programming interface in their workflow.
Small and medium businesses (SMBs) are those most likely approve this UCaaS because of their need for mobility, as they often employ sales teams and other employees who spend a lot of time in the field. At the same time, SMBs usually have smaller IT teams that may struggle to meet the technological needs of the company. In order to achieve these demands, hosted cloud services are ideal. One of the main advantages of UCaaS is the ability for SMBs to operate much like their larger, corporate competitors by using state-of-the-art technology that allows employees to easily connect with colleagues, customers, and business partners and also allows remote employees to conduct business as if they were operating out of a local office instead of waiting for email responses, instant messaging capabilities allow for real-time questions and updates. Hence, these are some of the benefits SMBs experience when switching to UCaaS, which may lead the growth of the market.
North America is dominating the growth of the global UCaaS- Unified Communication as a Service in the retail market and the increase in North America is mainly because of the technology advancements and demands for unified communication infrastructure. Furthermore, Asia-Pacific is witnessing the fastest growth during the forecast period, because of technological adoption and investments in telecom services as well as in mobility and BYOD.
• Internet Telephony • Unified Communications • Conferencing • VOIP • Collaboration Platforms & Applications
• Small & Medium Enterprises • Large Enterprise
The report provides an in-depth and full analysis of the key technological and product development aspects for the key companies operating in the market.
• Symantec Corporation • Cisco Systems, Inc. • Blackberry Ltd. • Microsoft Corporation • IBM Corporation
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